HELP CENTER
Everything You Need to Know
WHY SO FEW SCENTS ON THE SITE?
While there are an endless amount of candle scents on the market, I've found that narrow focus brings broad results. So The Bearded Wick focuses on a seasonal scent every month. In addition, we have our signature Amber Fig scent and a personal favorite scent available year round.
HOW DO I BURN MY CANDLE?
While this question may seem dumb, it's actually a very important one. Improper usage of a candle can be dangerous. Here are some tips:
Burn within sight.
Keep away from flammable objects.
Keep away from children and pets.
Trim wick to 1/4" before lighting.
Keep candle free of any foreign materials including matches and wick trimmings
Only burn the candle on a level, fire resistant surface.
Do not burn candle for more than four hours at a time.
Stop use when only 1/4" of wax remains.
WHAT IS YOUR RETURN POLICY?
While we don't do returns, if your product is damaged in shipment, we will replace the product with a new candle free of charge. Send an email with a photo of your damaged candle to beardedwicks@gmail.com and we'll get a new one out to you as soon as possible. Scent will be based on availability
WHAT ARE THE PAYMENT OPTIONS?
All major credit cards accepted through WIX payments
HOW MUCH IS SHIPPING?
We use USPS for all shipments. All items are shipped flat rate. 1-3 are shipped at the same rate via a padded envelope and 3-6 are shipped at the same rate via a flat rate box. Shipping rates are automatically calculated per order. Additional shipping rates unfortunately apply to Canada. And unfortunately I'm not on a first name basis with the postmaster general, so shipping rates are non-negotiable. Still working on using owls but the mess is unbearable.
DO YOU OFFER SHIPPING TO CANADA?
Short answer: Yes. However, shipping rates from US to Canada aren't the cheapest. All items are shipped flat rate. 1-3 are shipped at the same rate (currently $25) via a padded envelope and 3-6 are shipped at the same rate via a flat rate box (currently $50). Shipping rates are automatically calculated per order. If you do decide to order, I'd suggest ordering 3 or 6 to maximize shipping cost. I'm currently working on shipping items to Canada for availability on Amazon, which will lower cost on shipping for you.
I'VE BURNED MY CANDLE... NOW WHAT?
First, order another candle. Second, while recycling is always an option, our amber jars are great for storage. To remove the wax, place your candle on a baking sheet in the oven at 300 F for 10 minutes until the wax is melted. (CAREFUL, THE JAR WILL BE HOT) Using oven mitts or heat proof gloves, you can pour the excess wax into the trash lined with paper towels or a carton to catch the hot wax. You can use a butter knife to pop out the wick holder in the bottom of the jar. Once the jar has cooled, you can wash with warm soap and water or place in the dishwasher.